Return, Exchange & Refund

Returns & Exchanges

We are happy to assist you with all your return and/or exchange requests.

Important Note:
FMCG and grocery products are strictly non-returnable and non-refundable, unless the item received is defective, damaged, or incorrect at the time of delivery.

General Policy

  • Refunds will be processed only through the original mode of payment.
  • From the day you receive your item, our return policy is valid for 7 days.
  • Item(s) purchased on Arysahulatbazar.ae may be returned and/or exchanged (excluding FMCG and grocery items as stated above).
  • For items sold by third-party sellers, please refer to the seller’s detail page for specific return instructions.

Return Requirements

Please ensure that returned item(s):

  • Are accompanied by the order confirmation and delivery note
  • Include all accessories and any free gifts
  • Are in original condition with unopened seal and packaging

Defective or Damaged Items

If you receive an item that is defective, damaged, or has missing parts, it may be returned for a replacement or full credit (upon approval).

  • Such issues must be reported within 7 days of delivery
  • Applicable for all categories, including FMCG/grocery items only in case of defect or damage

Important Guidelines

  • Items must be kept in their original packaging/box for at least 7 days to support any return request
  • Pickup service can be arranged; however, delivery charges may apply
  • Returns without proper documentation may not be processed

Our Promise

7-Day Return Window
From the date of delivery, eligible items can be returned within 7 days (excluding FMCG/grocery items unless defective).

Refund Eligibility
Refunds are applicable only if the item is defective upon delivery and approved by the after-sales service.

FAQs

What documents are required for a refund or exchange?

  • Order confirmation
  • Delivery note (mandatory)

What is your return policy?
We offer a 7-day exchange and/or refund policy (upon approval) for eligible items.

What if I receive a defective product?
Defective items (e.g., damaged, missing parts) can be returned within 7 days for replacement or refund (subject to approval).

Can you arrange pickup for returns?
Yes, pickup can be arranged. Delivery charges may be deducted in some cases.

Are FMCG or grocery items eligible for return?
No, FMCG and grocery items are not eligible for return or refund, unless they are defective, damaged, or incorrectly delivered.

Can I get a refund for downloadable items?
Please contact us at [email protected] or call +971 4 584 0450, or WhatsApp at +971 52 329 0671 for assistance.

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